QR code to scan when adding a device

Scan the QR code on the device body. If there's no QR code on the device body, access the device system to scan the QR code.

How can I recover Demo device after deleting it?

Demo device can be recovered only by reinstalling the App.

Why "This username has not been registered yet" appears after I have entered the correct username and password?

Please choose the correct service area (中国服务区 or International) during signup or login. Accounts among service areas are isolated.

Why it indicates the device has been added by other account when I try to add a device?

For security and privacy, a device can be added by one account only. You need to access the device and cancel the binding first. Please refer to the device user manual for detailed steps.

What should I do if I forgot the device password?

  1. Log in, tap Menu > Configuration > Forget Device Password.
  2. Perform the following steps to get a temporary password.

How to view alarm-triggered snapshot?

  1. Please configure alarm-triggered snapshot first.
  1. Log in to the Web interface of your NVR, click Setup > Camera > Motion > Trigger Actions > Snapshot, and then select the desired camera(s).
  2. Log in to the Web interface of the selected camera, click Setup > Video & Audio > Snapshot and then select Enable.

Then you can view alarm-triggered snapshot in Alarm Notifications.

Why my mobile phone cannot receive alarm notifications?

Why the number of alarm notifications shown in the App is greater than that in mobile phone?

Why devices listed on the alarm notification page are less than devices on the device list?

Why it shows "Cannot export for the video compression format. Please view in Picture & Video"?

How to start two-way audio with an NVR?

Remote configuration is applicable to what device types?

Video stops automatically after playing for a while. What can I do about it?

What does streaming media protocol (Protocol 2, Protocol 3) mean?