QR code to scan when adding a device
Scan the QR code on the device body. If there's no QR code on the device body, access the device system to scan the QR code.
- IPC: Setup>Network>EZCloud
- NVR: System>Network>EZCloud
- VMS: System>Network>EZCloud
How can I recover Demo device after deleting it?
Demo device can be recovered only by reinstalling the App.
Why "This username has not been registered yet" appears after I have entered the correct username and password?
Please choose the correct service area (中国服务区 or International) during signup or login. Accounts among service areas are isolated.
Why it indicates the device has been added by other account when I try to add a device?
For security and privacy, a device can be added by one account only. You need to access the device and cancel the binding first. Please refer to the device user manual for detailed steps.
What should I do if I forgot the device password?
How to view alarm-triggered snapshot?
Then you can view alarm-triggered snapshot in Alarm Notifications.
Why my mobile phone cannot receive alarm notifications?
Tap Menu > Alarm Notifications > Allow Notifications. Select device(s) and allow notifications. Meanwhile, make sure notification is allowed for the App on your mobile phone.
Also, alarm push is available to cloud devices and devices that are added via the Quick Add Device function. It is not available to local devices.
Why the number of alarm notifications shown in the App is greater than that in mobile phone?
Why devices listed on the alarm notification page are less than devices on the device list?
Why it shows "Cannot export for the video compression format. Please view in Picture & Video"?
How to start two-way audio with an NVR?
Remote configuration is applicable to what device types?
Video stops automatically after playing for a while. What can I do about it?
What does streaming media protocol (Protocol 2, Protocol 3) mean?